The profession
The Art of Concierge
The hotel concierge accompanies a stay with method, discretion and independence. This expertise is built over time, through a city, a country and a professional network.
Foundations of the profession
- Understanding expectations
- Anticipating details
- Knowing the city and the country
- Maintaining a professional network
- Ensuring a human presence
- Advising independently
- Respecting confidentiality
- Acting within a legal and ethical framework
A framed practice
Advice is given independently and within the legal framework. Access to a venue, service or event is never guaranteed.
Last verified : 2025-01-06